Privacy Policy

Last updated: July 26, 2026

Mahesh Motors (“Mahesh Motors”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• visit our website;

• submit an enquiry or offer form;

• respond to our advertisements on Facebook, Instagram or other Meta platforms; or

• contact us by telephone, email, WhatsApp or another communication channel.

1. Information We Collect

We may collect the following information when you voluntarily submit a form or contact us:

• Name;

• Mobile or telephone number;

• Address, city, district, state or PIN code;

• Vehicle, product or offer in which you are interested; and

• Any other information you choose to provide in your enquiry.

We do not intentionally ask you to provide sensitive personal information such as passwords, financial account details, health information, biometric information, religious beliefs or political opinions through our enquiry forms.

2. Facebook and Instagram Leads

We use advertising services provided by Meta, including Facebook and Instagram, to generate customer enquiries.

When you submit a lead form through Facebook or Instagram, the information you enter is provided to Mahesh Motors so that we can contact you regarding the selected vehicle, product, service, promotion or offer.

Meta may separately collect and process information relating to your use of Facebook, Instagram and its advertising services. Meta’s collection and use of information are governed by Meta’s own privacy policy and terms.

3. How We Use Your Information

We use your personal information only for purposes connected with your enquiry, including:

• contacting you about the vehicle, product, service or offer you selected;

• responding to your questions;

• providing price, availability, finance, test-ride or dealership information;

• scheduling a call, visit or appointment;

• sending relevant promotional offers and updates where you have agreed to receive them;

• maintaining records of customer enquiries;

• improving our customer service and marketing campaigns;

• preventing misuse, fraud or security incidents; and

• complying with applicable Indian laws.

We will not use your personal information for an unrelated purpose without informing you and obtaining consent where required.

4. Consent and Promotional Communications

By submitting an enquiry form, you consent to Mahesh Motors contacting you using the telephone number, email address, WhatsApp number or other contact details provided by you in relation to your enquiry.

Where you agree to receive marketing communications, we may also contact you about relevant vehicles, services, discounts, schemes and promotional offers.

You may withdraw your consent or opt out of promotional communications at any time by contacting us using the details provided below. Withdrawal of consent will not affect processing already carried out before the withdrawal.

5. Sharing of Information

We may share your information only when reasonably necessary with:

• our authorised employees and representatives;

• the relevant dealership, sales or customer-support team;

• service providers that help us manage enquiry forms, customer communication, hosting, data storage or marketing;

• Meta, where its advertising and lead-generation services are used; and

• government, regulatory, judicial or law-enforcement authorities when disclosure is required by law.

Service providers receiving personal information are expected to use it only for the services they provide to us and to protect it appropriately.

We do not sell your personal information.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• respond to and follow up on your enquiry;

• provide the requested information or service;

• maintain necessary business records;

• comply with legal requirements; or

• resolve complaints and disputes.

When the information is no longer required, we will delete it, anonymise it or securely dispose of it, subject to applicable legal obligations.

7. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable Indian law, you may contact us to:

• ask what personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of information that is no longer required;

• withdraw your consent;

• opt out of promotional communications; or

• raise a grievance concerning the handling of your personal information.

We may need to verify your identity before processing a request.

9. Third-Party Platforms and Links

Our website or advertisements may contain links to Facebook, Instagram or other third-party websites and services.

Those third parties operate under their own privacy policies. Mahesh Motors is not responsible for the privacy practices, content or security of independently operated third-party services.

10. Children’s Information

Our enquiry forms and promotional offers are not intended for persons under 18 years of age. We do not knowingly collect personal information from children for marketing or lead-generation purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be published with a revised “Last updated” date.

12. Contact and Grievance Details

For questions, corrections, consent withdrawal, deletion requests or privacy complaints, please contact:

Grievance Officer
Mahesh Motors
Moktar Para Road, Kamarpara–Balurghat Road
Khadimpur, Balurghat
West Bengal – 733103, India

Phone: 099328 48738
Email: maheshhero.blg@gmail.com